Country Flame HR-01 Operations Instructions download pdf (Page 43)

Version 4.0 43

APPENDIX A: TROUBLESHOOTING GUIDE (CONT’D)

Stirring Paddles do not turn

The chain drive for the stirring paddles needs to be

checked after the first 8 hours of operation as it can

loosen. It is located by opening the left side door

(the one with the control panel). Inspect the tension

of the chain. It should have approximately 1/2”

play. If the chain is too loose, adjust the chain drive

motor by loosening the 4 bolts securing it and

sliding it back until there is proper play in the chain.

Re-tighten the bolts securely. This should be

checked monthly or if you notice the stirring

paddles not turning or binding.

Fire Goes out

Ash Build Up Empty ash as required, to prevent the build up

of ash under the firepot blocking the air flow to

the fire pot putting the fire out.

Fire goes due to ash build up

Do not leave viewing door open for more than 1-2

minutes or you may have to restart fire. Remove ash

wearing proper gloves.

Build up of Corn

Your Firepot may need additional cleaning as

extended burning on the high setting may cause a

build-up of corn

Stove Smokes

Your Corn/Pellet Stove Smokes

Your fuel may be damp or you may be using the

incorrect fuel.

Your Corn/Pellet Stove Smokes

You have used the incorrect starter fluid. Only use

the approved pellet starter gel. Your Country Flame

Dealer can advise you on where to find this.

Your Corn/Pellet Stove Smokes

Check that the chimney is clean and free of soot and

fly-ash build-up. Your stove

exhaust system works

with a negative combustion chamber pressure and a

low positive chimney pressure. It is very important

that the exhaust system be completely airtight and

properly installed.

Cleaning

Cleaning is messy and difficult

Clean the Heat Exchanger more frequently. This

cleaning procedure should be done daily. If buildup

is allowed to go unattended, cleanup will be much

more difficult and the efficiency of your stove will

be adversely affected.

Glass

Glass Breaks

Use care not to slam or strike door, this could result

in glass breakage. If glass is broke or cracked, DO

NOT operate the stove. Repairs must be made.

Doors

Luster on Gold Doors Fades

Always use an approved glass cleaner (i.e. Windex,

Glass Plus) and a lint free soft cloth to polish the

door frame. Do not use abrasives like steel wool,

brass polish or adhesive cleaners like comet, as

these will scratch the finish. If the Gold Doors are

scratched they will have to be replaced or returned

to Country Flame for refinishing. This is expensive

and during this time you will not be able to use your

stove.

Check door alignment for proper seal. Adjust door

hinges as necessary to ensure a good airtight seal.

Doors are not airtight

The doors may need new gasket material. Contact a

local Country Flame dealer.

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Country Flame HR-01 Operations Instructions Page 43

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