Country Flame HR-01 Operations Instructions download pdf (Page 42)

Version 4.0 42

APPENDIX A: TROUBLESHOOTING GUIDE

Shut off the power

to the unit and allow it to cool off when performing cleaning and maintenance.

PROBLEM SOLUTION

Stove does not switch on

The starter fire in the firepot has not ignited or is

not burning properly. Using gloves carefully open

the doors and relay the pellet fire. Wait 8-10

minutes for the pellets to burn well, before

restarting the system.

Fuel

If Corn/Pellets contain a large

amount of “fines” (foreign matter) or

sawdust

You may want to screen/sift Corn/Pellets before use

if they contain a large number of cobs and stalk

pieces to reduce problems and maintenance.

No fuel in Firepot

Ensure that auger motor and auger flight is being

turned. The auger may need to be primed if it has

run empty or has become blocked. The stirring rod

can be rotated by turning on the switch.

Hard build-up on the firepot base

Un-burnt corn may cause “clinkering” (hard brittle

deposits found in the bottom of the firepot).

Screen your fuel to make sure that there is no

foreign matter

Blockage in the auger.

If the corn is not feeding into the firepot at the

normal rate the auger may need to be cleaned. This

may be due to fines or debris caught in the auger

flight.

Stove

Performance

If your stove is not working

effectively

You may be using the wrong fuel. Check that you

are using the correct fuel. Either #2 Yellow Shelled

Corn - with 14% or less moisture (10 -12%

preferred) or mixed with pellet wood fuel - with

8% or less moisture may be used. Your Country

Flame Dealer can advise on where to obtain fuel.

Do not use seed corn.

If your stove is not generating

enough heat

Fines or dust in the corn can cause the unit not to

burn properly or can cause a buildup in the drop

tube and restrict the flow of corn. Clean the auger

and fuel supply.

Stove not performing effectively

Clean the Heat Exchanger System, as it may be

clogged and blocked.

Stove not getting enough air

Check to ensure that the fresh air intake is clear and

unobstructed.

Stove Heat not adjusting Allow time between changing heat settings for

the stove to adjust both fuel and air to the new

heat setting.

Restricted flue gas flow

Fly-ash will collect in the exhaust venting system

and restrict the flow of the flue gases. Incomplete

combustion, such as occurs during start-up, shut

down, or incorrect operation of the stove will lead

to some soot formation which will collect in the

exhaust venting system. The exhaust vent should be

checked frequently and cleaned at least once a

season.

Room Air Blower does not activate

Please contact your Country Flame Dealer as your

stove may need maintenance

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Country Flame HR-01 Operations Instructions Page 42

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